FoxBox FAQ's

When do the Boxes ship?

The FoxBox is a prepaid subscription service. You pay in advance of receiving your box packed with goodies, this is because the box is made to order and allows you to get a great deal on the latest Creatures of XIX Apparel and Accessories.

The boxes ship every Quarter: March, June, September, December.

Each Box is £49.99, the first is paid in one installment when you first purchase. After your first order, you will be charged every quarter for the upcoming FoxBox - this is done automatically 2 months prior to the shipping: on the 28th March, 28th June, 28th September and 28th December (e.g. 28th March payment would be for June shipping). When you sign up, you will be a subscriber which means you will receive all upcoming boxes. You cannot subscribe and receive a past box - this is not the nature of subscription boxes!

How do I Update my size?

  1. Log into your account (top right of our website)
  2. Underneath your name click ‘manage subscriptions’
  3. Click on your active subscription
  4. From here you can edit your sizes

When updating the size in your account you MUST email foxbox@creaturesofxix.co to guarantee the sizing change on your upcoming box.

If you have ALREADY PAID for your next FoxBox you must email foxbox@creaturesofxix.co with the new size you need and we will manually update this for you.

You must let us know of size changes SIX WEEKS ahead of your next box shipping, otherwise we cannot guarantee that your order can be changed.

How do I update my postal address?

  1. Log into your account (top right of our website)
  2. Underneath your name click ‘manage subscriptions’
  3. Click on your active subscription
  4. From here you can edit your address

When updating the address in your account you MUST email foxbox@creaturesofxix.co to guarantee the address change on your upcoming box.

If you have ALREADY PAID for your next FoxBox you must email foxbox@creaturesofxix.co with the new address as we will need and we will manually update this for you.

You must let us know of a change of address TWO WEEKS ahead of your next box shipping, otherwise we cannot guarantee that your order will be shipped to the new address.

If the address is not updated within the outlined time frame Creatures of XIX hold no responsibility for the delivery of the order and will not reship.

I’ve received my FoxBox, some of the items don’t fit, can I change size?

We order a small amount of extra units for exchanges (you're welcome!). In the event we don't have your size you can exchange for equal value online, or in a gift card. To exchange, please email foxbox@creaturesofxix.co with the following information:

  1. The name you ordered under
  2. Your order number
  3. Items you wish to exchange
  4. Reason for Return

From this information we will be able to advise how to progress your exchange.

I’ve received my FoxBox, I don’t like some of the items, what can I do?

The FoxBox is a subscription service packed with surprise goodies! Each box is different, and we hope you love all your items.

If you don’t, we have an online community ‘The Den’ where you can post any items for sale, it's most likely someone will give them a loving home.

How do I cancel my subscription?

1. Log into your account (top right of our website)
2. Underneath your name click ‘manage subscriptions’
3. Click on your active subscription
4. From here you can cancel your subscription

    You can also choose to skip the next box if you don't want to unsubscribe but can't afford the box that particular quarter. Please do this before you are charged on the 28th.
    If you need assistance please email foxbox@creaturesofxix.co

    If your next FoxBox has already been paid for you can only request a refund two months prior to the shipping date, after this date your order will not be refunded.

    My card has been declined, what happens next?

    If you've had insufficient funds in your account at the time of the automatic charge (28th March / June / September / December), we will try re-charge you the next day and then every 3 days until we've reached the maximum amount of retries (5). If the payment still hasn't gone through after this (2 weeks after the original charge date), your subscription will be cancelled so you will need to renew it or e-mail us.

    Recently changed your bank card? You can update your payment details on your account: Log into your account (top right of our website), click ‘manage subscriptions’, and click on your active subscription to update your card details.

     

    If you have a question that is unanswered please email foxbox@creaturesofxix.co