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FAQ's

FoxBox questions?

The boxes ship every Quarter: March, June, September, December. For more information see FoxBox FAQ.

Information on Buy Now, Pay Later, with Klarna (UK Customers)

Click here.

Are the sizes the same across all Collections?

We aim to keep our sizing as consistent as possible across all our collections. However, due to product construction, fabrics and cuts there can be some variation. Check our size guides here

From placing my order how long does it take to ship?

We aim to pack and ship your orders within 24 hours, if the order is placed on a weekend this will be shipped on a Monday. The orders are then shipped via Royal Mail.

Average Delivery times:

  • UK - 2-3 days
  • EU - 5-7 days
  • USA / CA - 10 days
  • AUS / NZ - 10-15 days

Shipping times vary depending on customs of your local country.

If I have Pre-Ordered an item when should I expect it to arrive?

Expected delivery times for pre-orders are different for each product. Please check the product's description for the correct information.

See the FoxBox delivery schedule here.

Please be aware that pre-order delivery dates may change due to external circumstances, but we will notify you of any changes as soon as possible.

Do you ship abroad?

Yes we ship internationally! Shipping prices are on our checkout page. Customs charges for international shipping are to be covered on the customers end. 

Shipping abroad, who is handling my package?

All orders abroad are shipped tracked / signed for. Please be aware that once the parcel leaves the UK it will be in the care of your national postal service. The tracking number provided on your order confirmation email can be used on your national postal services tracking site for fully up to date information.

If I have placed my order, can I add something else to it?

We have improved our shipping and all orders are processed within 30 min of placing an order, so unfortunately we are unable to amend orders once they have been placed. 

What is Creatures of XIX’s returns policy?

Our returns policy lasts 14 days from receipt of goods. If 14 days has passed, unfortunately we can’t offer you a refund or exchange; if you are ordering a pre-ordered item this will also be 14 days after receipt of goods. To be eligible for a return, your item must be unused and in the same condition that you received it. Returns take up to 3 working days to be processed from date of receipt with Creatures of XIX. The customer is responsible for all return shipping charges. For more information please see our full refunds policy.

How do I make a return?

If you wish to return an item please email returns@creaturesofxix.co with the following information:

  • The name you ordered under
  • Your order number
  • Items you are returning
  • Reason for Return
  • Size you'd like to exchange for (if applicable)

*If you do not complete this information we may be unable to process your return*

Then ship the items you wish to return (in the bag they came in with their original tags) and stating the order number to:

Creatures of XIX
Swift eCommerce
148 Caistor Road
Laceby
DN37 7JG
United Kingdom

Further Details: