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FAQ's

Are the sizes the same across all brands?

No, each brand has different sizing. Please refer to the brand's size chart available on each products description, or see all our size guides here

Bembo items have some variance in each size also. 

From placing my order how long does it take to ship?

We aim to pack and ship your orders within 24 hours, if the order is placed on a weekend this will be shipped on a Monday. The orders are then shipped via Royal Mail first class, tracked for your peace of mind.

If I have Pre-Ordered an item when should I expect it to arrive?

We are stocking items from Russia to America, therefore expected delivery times for pre-orders are different for each brand. Please check the product's description for the correct information. Please be aware that these dates may change due to external circumstances, but we will notify you of any changes as soon as possible.

Do you ship abroad?

Yes we ship internationally! Shipping prices are on our checkout page. Customs charges for international shipping are to be covered on the customers end. 

Shipping abroad, who is handling my package?

All orders abroad are shipped tracked / signed for. Please be aware that once the parcel leaves the UK it will be in the care of your national postal service. The tracking number provided on your order confirmation email can be used on your national postal services tracking site for fully up to date information.

If I have placed my order, can I add something else to it?

Yes you can add to your order, provided you have not received a dispatch email. If you wish to add to your order please contact us asap via email and we can provide a code to avoid paying delivery fees twice :)

What is Creatures of XIX’s returns policy?

Our returns policy lasts 28 days from receipt of goods. If 28 days has passed, unfortunately we can’t offer you a refund or exchange; if you are ordering a pre-ordered item this will also be 28 days after receipt of goods. To be eligible for a return, your item must be unused and in the same condition that you received it. Returns take up to 3 working days to be processed from date of receipt with Creatures of XIX. The customer is responsible for all return shipping charges. For more information please see our full refunds policy.

How do I make a return?

If you wish to return an item please email returns@creaturesofxix.co with the following information:

  • The name you ordered under
  • Your order number
  • Items you are returning
  • Reason for Return

*If you do not complete this information we may be unable to process your return*

Then ship the items you wish to return to:

Creatures of XIX
c/o The Storage Place
Brewery Lane
Gateshead
NE10 0EY
United Kingdom